Are all your employees ‘YOUR’ online brand ambassador’s???

Or just one or two people are being social media representatives of the company in the social media space, What if all of them were?
We could achieve this however there are rules to this concept working in practice, not just in theory.
Cover your you-know-what.
Namely, adopt a Social Media Policy. I’m talking about a formalized document that establishes some guidelines on ethics and privacy. While you may already have a corporate communications policy of this sort, it’s very smart to be clear that social media is part of that policy too.
Training
This is a step that can separate the purely compliance-minded from the folks who see this as an opportunity to turn employees into communicators. This isn’t a stage made up purely of what to say and what not to say. While you may speak to that, training also describes being able to show employees how you’re opening up the doors to them as representatives of the company and letting their voices be heard in a very centralized area.
The right Space to write
Now that you’ve set some parameters – and your employees understand those parameters – put a dedicated page on your site that allows them to post, share links, communicate with themselves and the outside world, etc. It’s easier to reinforce a culture of openness and transparency if management is actively participating in the same social media tactics as its employees and not just monitoring their posts.
Sure, you need to monitor – but reward influencers too.
Let’s say you’ve got people Twittering aboard a main area of your site and while some of it isn’t offensive (you know what to do if it is), it may not be the most useful stuff in the world to know either. Yet maybe there are other employees tweeting about useful company products, taking a position on an industry development, sharing useful article links and more. As those people are doing that, they’re building influence for themselves and for the company by association. How do you know they’re influential? In the case of Twitter, take a look at a nifty tool called Twitalyzer and you’ll get a clear picture of how it encompasses the total package of an employee’s tweeting influence, including how many links they post, how many Retweets they make, how often they tweet and how many times that person has been referenced on Twitter.
Blogging by wish or naturally!!!
I’m not a big fan of trying to force people to blog, post and chat about nothing but the company because that just isn’t natural. People need to be allowed to wander off the ranch and post some fun, non-offensive things that give the company personality. But do set up a reward system that shows you appreciate the quality of their communication. That doesn’t even have to be monetary but can be a seat at a newly formed and exclusive Social Media Committee, for example (one that encourages creative ways of communicating in the social media universe, not merely about compliance). Want to show you’re not all business? Reward the funniest Tweet of the Month too.
I didn’t say this is for everybody. Many companies are only comfortable with 1 or 2 individuals being their official representatives, which is fine. But if you want to open the door up much wider for turn more employees into company ambassadors of your brand in the social media universe, it can work. And when it does work, you don’t just have talk among your own walls but interaction that can be meaningful with the people who may buy your product or service. Those people can build upon a positive conversation that revolves around your brand.
You don’t mind having more positive conversations about your brand than fewer, do you?



Ramya 5:26 pm on November 13, 2009 Permalink |
Agree with the above. Twitter is really the danger area that requires control coz of the volumes and frequency of posts. Communities in places like Orkut n stuff generally tend to be fairly well regulated but communication is sporadic. Companies could do well if they incentive-ized posts in these forums.